Privacy policy

At Smoa, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or use our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your personal information.

1. Information We Collect

When you visit or use our website, we may collect information that you voluntarily provide to us, including:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and purchase information

  • Payment and transaction information

  • Information you provide when contacting customer support

  • Information you provide when requesting a return, refund, replacement, or other assistance

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device type, operating system, referring website, and information about how you interact with our website.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

  • Process and fulfil your orders

  • Arrange delivery of purchased products

  • Process payments and refunds

  • Provide customer service

  • Respond to questions and enquiries

  • Process returns, cancellations, and replacements

  • Communicate with you about your orders

  • Prevent fraud, misuse, and unauthorised transactions

  • Maintain and improve our website

  • Understand how customers use our website

  • Comply with legal and regulatory requirements

  • Protect our business and customers

We only use personal information where there is a lawful basis for doing so.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Smoa does not intentionally store complete payment card details on its own systems when payment processing is handled by an authorised payment provider.

Payment providers may process your information in accordance with their own privacy policies and applicable data protection laws.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the website function properly, remember preferences, understand website usage, and improve the shopping experience.

Cookies may also be used by certain third-party services that support website functionality, analytics, advertising, security, or payment processing.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

5. Information Sharing

We may share relevant personal information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

  • Payment processors

  • Delivery and shipping providers

  • Website and hosting providers

  • Shopify and services supporting our online store

  • Fraud prevention and security providers

  • Customer service and communication providers

  • Analytics and technology providers

We only share information where reasonably necessary for the relevant business purpose and where permitted by applicable law.

We do not sell your personal information to third parties.

6. Order and Delivery Information

When you place an order, we may need to provide relevant information such as your name, delivery address, telephone number, email address, order details, and other necessary information to parties involved in fulfilling and delivering your order.

This information is used only as reasonably necessary to complete the transaction and provide the requested service.

7. Marketing Communications

If you choose to receive marketing communications from us, we may use your contact information to send information about products, promotions, or services that may be relevant to you.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

We will not send marketing communications where consent or another lawful basis is required unless that requirement has been satisfied.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining appropriate business records, resolving disputes, preventing fraud, and complying with legal, accounting, and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to delete it or securely dispose of it where appropriate.

10. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally applicable

  • Request restriction of certain processing

  • Object to certain uses of your personal information

  • Request information about how your personal information is processed

  • Withdraw consent where processing is based on consent

  • Complain to the relevant data protection authority

To exercise an applicable privacy right, please contact us using the details provided below.

11. Third-Party Websites

Our website may contain links or connections to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can take appropriate action.

13. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised "Last updated" date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Smoa

Address:
237 Oaktree Crescent
Bradley Stoke
Bristol
United Kingdom

Phone: +44 7990 505707

Email: Support@Smoa.shop