Shipping policy

At Smoa, we aim to provide a straightforward and reliable delivery experience for customers throughout the United Kingdom.

1. Shipping Destination

Smoa currently ships to addresses within the United Kingdom only.

We do not currently offer international shipping.

Please make sure your delivery address is complete and accurate when placing your order.

2. Shipping Cost

Standard shipping is free for all eligible orders.

There are no standard delivery charges added to your order at checkout.

3. Order Processing and Handling

Orders are normally processed and prepared for dispatch within:

1–3 business days

Handling time begins after your order has been successfully placed and payment has been confirmed.

Orders are generally processed during our normal business days, excluding weekends and UK public holidays.

4. Delivery Time

After your order has been processed and dispatched, the estimated standard delivery time is:

7–10 business days

The delivery timeframe is an estimate and is not a guaranteed delivery date.

Actual delivery times may vary depending on the destination, carrier operations, seasonal demand, weather conditions, or other circumstances outside our reasonable control.

5. Estimated Total Delivery Time

The estimated overall timeframe from order placement is:

1–3 business days for handling + 7–10 business days for delivery

Please allow the full estimated timeframe before considering an order delayed.

6. Order Tracking

Where tracking information is available, it may be provided after your order has been dispatched.

Tracking information can take some time to become active after the carrier receives and scans the shipment.

If you have not received tracking information within a reasonable period after dispatch, please contact our customer support team.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address at checkout.

Please carefully check your:

  • Full name

  • House or building number

  • Street name

  • Town or city

  • Postcode

  • Contact telephone number

Smoa is not responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

8. Delivery Delays

Although we work to meet the estimated delivery timeframe, delays can occasionally occur because of circumstances outside our reasonable control.

These may include:

  • Severe weather

  • Carrier delays

  • Transport disruptions

  • High seasonal demand

  • Operational issues

  • Public holidays

  • Address or delivery-access issues

  • Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us and we will assist you in investigating the delivery status.

9. Missing Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the shipment.

We may request your order number and delivery details to help locate the shipment.

If the carrier confirms that a parcel has been lost or another delivery issue has occurred, we will work with the relevant parties to determine the appropriate resolution in accordance with applicable law.

10. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide photographs of the packaging and the product so that we can investigate the issue with the carrier or relevant supplier.

If the product itself is damaged or defective, your statutory consumer rights remain unaffected.

11. Incorrect or Incomplete Address

If you realise that you have entered an incorrect delivery address, please contact us as soon as possible after placing your order.

We will try to assist where the order has not yet been dispatched.

Once an order has been dispatched, we may be unable to change the delivery address.

12. Delivery Attempts

Delivery is handled by the applicable carrier.

If a delivery attempt is unsuccessful, the carrier may provide instructions for arranging another delivery or collecting the parcel, depending on the carrier's procedures.

Customers should follow the carrier's instructions where applicable.

13. Returns After Delivery

If you need to return an item after receiving your order, please refer to our Return and Refund Policy for information about eligibility, cancellation rights, return procedures, and refunds.

Your statutory consumer rights are not affected by this Shipping Policy.

14. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact us:

Smoa

Address:
237 Oaktree Crescent
Bradley Stoke
Bristol
United Kingdom

Phone: +44 7990 505707

Email: Support@Smoa.shop

We are happy to assist with delivery-related questions and order enquiries.