Terms of service

Welcome to Smoa. These Terms of Service govern your use of the Smoa website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing from us.

1. About Smoa

Smoa is an online retail store offering products to customers in the United Kingdom.

Business name: Smoa

Address:
237 Oaktree Crescent
Bradley Stoke
Bristol
United Kingdom

Phone: +44 7990 505707

Email: Support@Smoa.shop

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not:

• Violate any applicable law or regulation

• Infringe the rights of another person or business

• Interfere with the operation or security of our website

• Attempt to gain unauthorised access to our systems

• Introduce harmful software, code, or other malicious material

• Use our website for fraudulent or misleading purposes

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, website, or services.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, availability information, and prices displayed on our website are accurate.

However, product images may vary slightly from the actual product because of screen settings, lighting, photography, manufacturer updates, or other factors.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

Nothing in these Terms affects your statutory rights as a consumer.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you where reasonably possible and may offer an appropriate alternative or provide a refund for the unavailable product.

We reserve the right to limit quantities or decline an order where reasonably necessary, including in circumstances involving suspected fraud, pricing errors, product availability, or other legitimate business reasons.

5. Prices

All prices displayed on our website are shown in the applicable currency and include applicable taxes where required by law.

We make reasonable efforts to ensure that prices are accurate. If a pricing error occurs, we may contact you before fulfilling the order.

We reserve the right to change prices at any time, but changes will not affect orders that we have already accepted unless required by law.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted.

We may accept or decline an order for legitimate reasons, including product availability, pricing errors, suspected fraudulent activity, or information that cannot be verified.

If we are unable to fulfil an order that has already been paid for, we will arrange an appropriate refund.

7. Payment

Payment must be successfully completed using the payment methods available at checkout.

You confirm that you are authorised to use the payment method provided when placing an order.

Payment information may be processed securely by third-party payment providers. Smoa does not intentionally store complete payment card information on its own systems when payment processing is handled by an authorised payment provider.

8. Order Verification

For security and fraud-prevention purposes, we may carry out reasonable checks on orders before processing or dispatching them.

We may contact you to verify information relating to an order where reasonably necessary.

If an order cannot be reasonably verified or we have legitimate concerns regarding fraud or unauthorised activity, we may cancel the order and refund any payment received.

9. Shipping

Smoa currently ships to customers within the United Kingdom only.

We provide free standard shipping on eligible orders.

Handling time: 1–3 business days

Estimated delivery time: 7–10 business days after dispatch.

Delivery estimates are provided in good faith and may vary due to circumstances outside our reasonable control, including carrier delays, severe weather, operational disruptions, or other unforeseen events.

10. Delivery

Please ensure that the delivery address provided during checkout is accurate and complete.

We are not responsible for delays or delivery problems caused by incorrect or incomplete information supplied by the customer.

If your order does not arrive within the expected delivery timeframe, please contact us so that we can investigate the matter and assist you.

11. Returns and Refunds

Our returns and refunds are governed by our Return and Refund Policy.

For eligible online purchases, customers may have statutory cancellation rights under applicable UK consumer law.

If you receive a faulty, damaged, incorrect, or misdescribed product, please contact us as soon as possible.

Nothing in our return or refund procedures limits or excludes your statutory consumer rights.

12. Faulty or Damaged Products

If a product arrives damaged, defective, faulty, or does not conform to the order, please contact us with your order details and information about the issue.

Where appropriate, we may request photographs or other information to help us assess the problem.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction, or refund.

13. Cancellation

Where applicable, you may have the right to cancel an online purchase within the statutory cancellation period.

Cancellation requests should be submitted using our contact details.

For further information about cancellation, returns, and refunds, please refer to our Return and Refund Policy.

14. Intellectual Property

All content on the Smoa website, including text, logos, graphics, images, page layouts, designs, and other materials, is owned by or licensed to Smoa or its relevant content providers unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our website content without appropriate permission.

15. Third-Party Services

Our website may use third-party services to provide payment processing, shipping, analytics, security, website functionality, and other services.

Third-party services may be subject to their own terms and privacy policies.

Smoa is not responsible for the independent policies or practices of third-party service providers except where required by applicable law.

16. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or free from errors.

We may temporarily suspend, modify, or restrict access to parts of the website for maintenance, security, technical issues, or other legitimate reasons.

17. Limitation of Liability

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, subject to your statutory rights.

Nothing in these Terms affects your legal rights as a consumer or any rights and remedies that cannot legally be excluded.

18. Events Outside Our Reasonable Control

We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, transport disruptions, strikes, government action, internet or telecommunications failures, supplier disruptions, or other unforeseen events.

Where reasonably possible, we will take appropriate steps to minimise the impact of such circumstances.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

Your purchase will be governed by the Terms that apply at the time the order is placed, unless a change is required by law.

21. Governing Law

These Terms of Service are governed by the laws applicable in the United Kingdom.

If you are a consumer, you will continue to benefit from any mandatory consumer protection rights and legal protections that apply to you.

22. Contact Us

If you have any questions about these Terms of Service, your order, our products, or our services, please contact us:

Smoa

Address:
237 Oaktree Crescent
Bradley Stoke
Bristol
United Kingdom

Phone: +44 7990 505707

Email: Support@Smoa.shop